Draft. 0 last date 22 march 2021
Why was my account disabled?
A YouAgile account may be disabled for multiple reasons, aimed at keeping our marketplace a safe and enjoyable place for all of our customers. This article will review the most common cases for an account to be reviewed by our team and disabled. You can also find additional details in our Manifesto Community Standards [ here ] and YouAgile?s Terms of Service [here]
How YouAgile Works?
How Do I Change My Username?
Your username is your unique identity on YouAgile and it cannot be changed. If you want to use another username, you need to close your account and create a new one. If you would like to use the email address in your current account for your new account, please change it before closing it.
To change your email address:
If you verified your phone number before:
You will receive an email confirmation of your new email address. Click on the link in the email to continue. After clicking on the link in the confirmation email, you will receive an SMS phone or e-mail code to finalize the change.
If you don?t have access to your current email address, complete the phone verification process to receive the confirmation message to your new email.
To close your account, go to your profile Settings.
Will my information be shared with the community or made public?
The information you provide is to verify your identification with YouAgile. Your information will never be made public.
When do I need to verify my ID?
You will need to verify your ID when you receive a notification on your account, asking you to perform the process. You will be asked to complete the process within the following 14 days. The link to verify your ID will be highlighted on a banner on your account – always available.
We ask users for their ID to help us confirm you are really you. Please note that using misleading and fake profile information is strictly forbidden on YouAgile.
Will YouAgile ask to verify my ID via email?
No, YouAgile will never ask for ID verification via email. You can only complete the ID verification process through the process through the platform. We ask that you refrain from sending your ID through a Customer Support request, as we are unable to verify your ID for you this way.
Is my information secure?
We take great care in maintaining the security of the site and your information and in preventing unauthorized access, loss, misuse, alteration, destruction, or damage to it through industry standard technologies and internal procedures. Once we have received your data, we will use strict procedures and security features to try to prevent unauthorized access. For more information, read our Policy Provacy [ here ]
What if I don’t have an ID?
You must verify your identity with a valid ID. This includes a driver’s license, passport, or other valid ID included in the list found when you start the ID verification process. The ID’s available varies per Country.
Do I have to verify my identity?
Verification is mandatory if you receive a notification. Customer Support is not able to start this process for you, nor are they able to verify your ID for you, if sent on a ticket request.
My account details – How do I change my location?
Your location is set upon your account registration and is determined according to the country from where you register. The same is true of the phone verification process. If you verify your phone from a different location, the location may change accordingly after completing the verification process.
If the location on your account appears to be incorrect, please reach out to Customer Support [here]
How do I change my username?
As your username is your unique identity on YouAgile, it cannot be changed. If you would like to use another username, you need to close your account and create a new one.
If you would like to use the email address associated with your current account for your new account, please change this email address to a different one prior to closing the account. Once you have successfully changed the email address in your existing account first, you can then go ahead and close the account.
To change your email address:
Once the change is confirmed, you will receive another email to your new email address finalizing the change.
If you have completed the phone verification process, and your phone number is verified, the process of changing your email address is as follows:
If you don?t have access to your current email address, you are required to complete the phone verification process in order to receive the confirmation message to your new email.
How I can get my GETTONE?
How do I close my account?
Before you go, please be aware that by deactivating your account, you may lose all the information related to your cumulative activity on YouAgile.
To deactivate your account, go to your profile setting [here]> Account deactivation > Choose your reason to deactivate > Deactivate Account.
Why was my account blocked?
If you find that your account is blocked, this means that your account was reviewed by our Legal& Trust Team [ here ], and it was deemed necessary to permanently disable your account.
When your account is blocked, you are not able to log into YouAgile.com. If you have any funds available for withdrawal 90 days from the day your account was disabled, you will get an email with instructions explaining how to withdraw these funds. This email will be sent automatically and there is no need to contact Customer Support in this instance. For more information, see our Terms of Service [here]
Why is my account restricted/disabled?
This can occur when additional verification to your account is required or your account has been flagged for violations of YouAgile’s Terms of Service [here]
How can I activate my restricted account?
In order to do this, you may contact Customer Support [here]
I forgot my security question; how can I reset it?
In order to do this, please contact Customer Support [here]
You will need to verify your phone number and other account details.
Verifying my account
How do I change my phone number?
Here?s how you can change your phone number:
You don’t need to have access to the old phone registered on your account, you only need to know the number. The code is sent to the new number being registered. If you don?t remember your old phone number or your security question, please contact Customer Support.
How do I verify my identity?
At YouAgile, we?re always doing our best to keep our community safe for everyone, which is why we routinely ask Sellers to verify their identity with an official government ID. We will only ask you to do this once. You will need to add a photo of an official government ID (driver?s license, passport, etc.) from a list of documents available to you depending on your country of residence.
After uploading your ID, you?ll be asked to take a selfie. Your selfie and ID must match and belong to you in order to complete the process. For more information, see YouAgile Verifing Path [ here]
How do I change my email?
The email address associated with your YouAgile account can be easily changed through your accounts settings section. Below you will find the options to change your email address whether your account is being verified or not.
Accounts that are not phone verified
Accounts that are phone verified
Note: If you don’t have access to your registered phone, please follow these instructions to change it.
I no longer have access to the email registered on my account, but I do have access to the account
If you no longer have access to your registered email address, we can recommend that you phone verify your YouAgile account. This will allow you to change your email address by confirming the change through an SMS code instead of an email to your old address.
Once the process is complete, follow the instructions shown above to change the email address on phone verified accounts.
I no longer have access to the email registered on my account, and I don’t have access to the account
Our Customer Support Team will be able to help you. Please click [here]
About Buyer FAQs:
How do I change my notification settings?
To change the notifications you receive from us, simply go to the Menu section, click on “Settings,” scroll down to the Notifications area and enable or disable what you would like to receive from the YouAgile App. These settings are also reflected on the desktop site by going to your profile picture and clicking on “settings” and then “notifications.”
Policy & Safety
Never give out your password. Now and again, we may ask for a few things from you, but:
Is my personal information safe?
Do I pay my Seller directly?
How do I buy ?Available Project? using the App?
What are my payment options on the App?
Currently, you can purchase Services and Good via your PayPal or most of credit card system. Apple Pay is available if using iOS and Google Pay for Android users. You can enable Single Click payments which takes out the hassle of logging in to your PayPal account or choose to log in to PayPal for each purchase.
How do I use a promo code?
If you receive a promotional code, you can apply it during the checkout process.
HowTo apply promo codes?
How do I leave the seller a tip?
Once an order is marked as complete, buyers have the option to leave a tip for the seller. The tip option will stay open for seven days after the order is complete.
There are three tip options available, with one of the options allowing the buyer to give a custom tip. You can also leave a message praising the seller’s work or just to say “thanks”.
How much can a buyer tip?
Note: These limitations are in place to prevent fraud.
Why is YouAgile charging fees when tipping?
Since this will create a full service transaction through YouAgile, the tip is subject to the YouAgile service fee. YouAgile does not differentiate between tips and regular orders.
Why was my payment declined?
Payments may be declined for several reasons. If your payment was declined, please review the following:
Generally, the payment source has more information than we do as to why your payment was declined. Therefore, we recommend checking with your bank or PayPal.
If you still have issues with your payment, try using a different payment option (i.e., if you are using PayPal, you should consider using your credit card).
If you still have issues completing your order, you can contact YouAgile Customer Suopport Team.
If we use Escrow Service [here] or Back Office Services [ here] What is the difference between YouAgile Balance and YouAgile Credits?
Your YouAgile Balance reflects the funds you have in your account. There are three different types of funds that may appear in your YouAgile Balance.
If you made a purchase as a buyer and received a refund, it will appear in your YouAgile balance for use on another purchase.
Note: If an order is canceled and you are due a refund, the amount of the original order with the service fee will be placed in your YouAgile balance. For information on using your YouAgile balance.
If you would prefer to receive a direct refund, you can request a direct refund [ here]
How do I cancel my order?
We encourage you to work things out with your seller to try and settle conflicts between yourselves through the Resolution Center. For more information, contact our Legal&Trust team [ here]
What is Commercial Use?
Commercial Use is when a buyer intends to use the delivered work for anything business-related, intended for profit. [ Referal Program [here ]
How do I download attachments and files?
When replying demand, you have the option to download the attached files. Also, when accepting deliveries from the seller, you can download the delivered files.
If you are experiencing issues with downloading files to your computer, follow these steps:
Once you’ve verified the steps, go to your order page and click the file or link provided in the delivery message.
Note: When you receive your order’s delivery, make sure you download the full sized-file. If you copy the preview thumbnail shown on the order page, the file will have very low quality.
What are SAL manage [ Milestone]?
Milestones is a feature that allows your seller to split up tasks for larger, more complex projects. It’s available for orders of over $ 3000.
For example, if you order a Gap Analysis or a single batch of product, your seller may split up your order into three milestones. Eg. Gap Analysis, The first milestone could be a Audit and Check List Form, the second milestone could be a draft of your Compliance level to the object required, and the final delivery completes the final files for the entire order.
This allows you to follow the progress of the order and approve the results throughout your project’s delivery.
Why is there a watermark on my delivery?
When a seller delivers your order, you will see a watermark on the image preview. After you accept your delivery, you will be able to download the original image. This is set up to protect the seller’s work.
What if a Seller has activated the Set Availability feature?
What is the difference between the App and the site?
The YouAgile Mobile App enables customers to browse all the Users Services offered on YouAgile.com. Customers can communicate with each other through the App on the go to help create and manage orders. Future updates will include more features that are exclusive to the full site.
How I can Close my YouAgile account?
To close your YouAgile account, please follow these steps:
1.Click on your profile picture
2.Choose My Settings
3.Scroll down to find the “Account Deactivation” option. Choose a reason from the dropdown menu and click on “Deactivate Account.”
If you would like to do so, you can also permanently delete your account [here]
Permanently deleting my account – Our Customer Support team can permanently delete your YouAgile account upon request. To process this, you need to close your account on your end first (see instructions above). Please keep in mind that this process is permanent and cannot be reversed. We recommend reviewing your orders and messages before you request it so that you can retrieve any files and information you might need in the future. Notes: Usernames and email addresses cannot be reused on a new account. If you are planning on opening a new account, please make sure you change your email address before you close it. – You can’t close an account when you have available funds (YouAgile Balance or Earned Revenues).These funds must be refunded or withdrawn before the account can be closed. – If your account was disabled due to violations of our Terms of Service, you may request to delete your account.